Autodynamic.com (long)

[Addict]

Well about 3 weeks ago I ordered my black headlights from Autodynamic.com ( http://209.87.151.155/detail.asp?PRODUCT_ID=HC99HBC ).

About a day or so after I ordered them I still hadn't recieved any shipment notice. So I e-mailed them. Never got a response. Then I called them and they said they had been shipped. I was like "ok no big deal". It took the normal week to get them in.

I anxiously opened the package to view my new toy. At first glance they looked great. Then I noticed that both headlights had an area that was bubbled up. It looked like someone had melted part of the assembly. Well I was a bit discouraged, but I figure no big deal they'll swap them for me. Begin the nightmare....

I immediately e-mailed them about the issue. No response. I called them. Spoke to a guy who said I needed to ship them back so they can look them over. Ok no problem. Well that was before he told me I had to pay shipping. Well shippiing is $40 to CA FedEx ground. He then said they would reimburse me should they prove to be defective. So I got my RMA# and went to ship them.

Well about 7 days passed (5 business days) and no word from them. Finally I got an e-mail that Monday.

Dear Value Customer:
We have received your return. The status is currently in process and knowledge.
Regards
webmaster@autodynamic.com

Apparently not English majors. Well by Wednesday I hadn't heard anything from them so I called. Of course their "RMA Guy" wasn't in. So I left a message and they said he'd call me back. Guess what? No call. So I call Thursday. Once again "Mr. RMA Guy" isn't there. So I reluctantly leave another message. After 3 hours he still didn't call. So I call back. Well they have no record of ever sending me the e-mail stating that they received my RMA'd item. So the guy checked with whoever to see if they received it. Nope. So I'm thinking "Great Fedex just lost my damn package". So I hang up with "Mr. Helpful". I was a bit pissed so I decided to give up for the day.

Well I called today. Guess what? "Mr. Helpful" has mysteriously found my package. Hmm. That's odd. Anyhow they are going to refund my money including the original shipping but not my shipping I paid to send them back. He said that all of the lights have that "slight" marking. There's nothing slight about it. It sticks out like a sore thumb.

Grrrr. Anyhow I jsut needed to vent some of my frustrations.

ps- Yeah I know hybrid, I shoulda ordered them from Asylumms....