Proof that UPS sucks

[Robert]

Originally Posted by revival

UPS sucks. End of story.

Ok not really...

My bf ordered two RAZRs early March and it was supposed to arrive in two weeks. Ok. They came, no one was home so they tried again the next day. They eventually left it with the neighbour. But (there's always a but) the two phones came in separate boxes. The dumb delivery guy only delivered the first box marked "1 of 2." The second box "2 of 2" disappeared. The guy thought it didn't go with the first box. Talk about dumb, the boxes were right next to each other, they looked EXACTLY the same...

So now, the phone is "lost" according to UPS, and Rogers (our mobile service provider) is doing an investigation on it. It's been a month, the rep we dealt with said the phone is going to be free. Well it better be. If I had a business and this phone was going to be used for it then they would've really screwed me over. But anyhow the phone I ordered also came with a bluetooth headset and a leather case, so ALL of that will be free. The question that remains is:

WHEN THE HELL IS IT GOING TO GET HERE?

Sadly mistakes happen. The guy delivering your phone deals with many packages a day and more then likely isn't stupid but a well educated individual. He probably even has a degree.

It's takes 10 business days for UPS to process a claim and doesnt start until the shipping files the paper work. Since you're dealing with rogers, it's also going to get worse because Ted Rogers doesn't value service, so neither does anyone else in that company. You're getting the shaft because you're dealing with the worse mobile phone company in Canada. Try telus or bell if you want service.

[revival]

Originally Posted by Robert

Sadly mistakes happen. The guy delivering your phone deals with many packages a day and more then likely isn't stupid but a well educated individual. He probably even has a degree.

It's takes 10 days for UPS to process a claim. Since you're dealing with rogers, it's also going to get worse because Ted Rogers doesn't value service, so neither does anyone else in that company. You're getting the shaft because you're dealing with the worse mobile phone company in Canada. Try telus or bell if you want service.

I've tried Telus before, they were crap. Bell gave a lot of people problems too, and they don't have any nice phones...

[Robert]

Originally Posted by revival

they don't have any nice phones...

There in lies teh truth. You were looking for a nice phone. I have found with my travels in Canada and the US that telus has the best network and wonderful tech support. This is also backed up by telus winning best moble phone company in north america for 2005

What the guy at rogers should have done for you was to send you a replacement phone while they sort out the details. In their soes thats what I would have done.