Warning Aquasonic Damage!!!!

I took my car into Aquasonic of Norht Olmsted, supposedly a 'brushless' car wash, on Saturday. It is supposed to be the best carwash around. WRONG!!! When I got home I saw that it had damaged from my wheelwell around tthe back bumper. It was a gouge that actually ook off paint in some places. The blkue fiber from the machine was still embedded in the paint! So, I called them and they said to come up...I was already on the way and called from the car. Well, the owner said that it was not his machine that did that. He said his machine does travel that path but if it was his machine then it would have done the entire side. I told him that clearly there was no way anyone could do this by hitting the car or backing into the car since it followed the contour of the car perfectly. Basically I would have had to to take some device (a screwdriver couldn't have even done it since it would have been too deep) and do that myself. I told hime the car was 2 weeks old and there was no way this happened since I check the car EVERY time before I drive it (this is true and my girlfriend think is a bit strange since dings don't bother her). Not only that, but I park so that I see the rear end when I am walking up to it. He said to contact the insurance company and they would have to 'go to bat for me'. So I called them on the way back home and talked to the after hours people and will speak with my agent today. What are my chances of winning this thing? This is absolutely nuts!!!

Thanks!!

Also, STAY AWAY from AQUASONIC of North Olmsted!!!!!