Autodynamic.com (long)

[Addict]

Well about 3 weeks ago I ordered my black headlights from Autodynamic.com ( http://209.87.151.155/detail.asp?PRODUCT_ID=HC99HBC ).

About a day or so after I ordered them I still hadn't recieved any shipment notice. So I e-mailed them. Never got a response. Then I called them and they said they had been shipped. I was like "ok no big deal". It took the normal week to get them in.

I anxiously opened the package to view my new toy. At first glance they looked great. Then I noticed that both headlights had an area that was bubbled up. It looked like someone had melted part of the assembly. Well I was a bit discouraged, but I figure no big deal they'll swap them for me. Begin the nightmare....

I immediately e-mailed them about the issue. No response. I called them. Spoke to a guy who said I needed to ship them back so they can look them over. Ok no problem. Well that was before he told me I had to pay shipping. Well shippiing is $40 to CA FedEx ground. He then said they would reimburse me should they prove to be defective. So I got my RMA# and went to ship them.

Well about 7 days passed (5 business days) and no word from them. Finally I got an e-mail that Monday.
Dear Value Customer:
We have received your return. The status is currently in process and knowledge.
Regards
webmaster@autodynamic.com

Apparently not English majors. Well by Wednesday I hadn't heard anything from them so I called. Of course their "RMA Guy" wasn't in. So I left a message and they said he'd call me back. Guess what? No call. So I call Thursday. Once again "Mr. RMA Guy" isn't there. So I reluctantly leave another message. After 3 hours he still didn't call. So I call back. Well they have no record of ever sending me the e-mail stating that they received my RMA'd item. So the guy checked with whoever to see if they received it. Nope. So I'm thinking "Great Fedex just lost my damn package". So I hang up with "Mr. Helpful". I was a bit pissed so I decided to give up for the day.

Well I called today. Guess what? "Mr. Helpful" has mysteriously found my package. Hmm. That's odd. Anyhow they are going to refund my money including the original shipping but not my shipping I paid to send them back. He said that all of the lights have that "slight" marking. There's nothing slight about it. It sticks out like a sore thumb.

Grrrr. Anyhow I jsut needed to vent some of my frustrations.

ps- Yeah I know hybrid, I shoulda ordered them from Asylumms....

[4jacks]

That blows ... I hate companies like that...

I'm still waiting on my forth 18" rim from wheelmax a month after i paid for em

[Addict]

Frustrating to have my money tied up for that long......
Originally posted by 4jacks
That blows ... I hate companies like that...
I'm still waiting on my forth 18" rim from wheelmax a month after i paid for em
Any word yet?

[4jacks]

:paranoid:
this is a big long story ... but to make it short
after calling EVERY DAY for the past month ... UPS has denied the claim, thier going to send me a new wheel anyway, becuase "they believe i'm a valuable customer and they wanna do what is right" which means, the Owner Jeff and the ONly gurl that works on claims/returns/trackin are tired of hearing from me.

Two days ago, I called at 1:00 pm the gurls line was busy, so i left a msg to have her call me. Call 1:30 lv 2nd msg . she goes to lunch at 2, at 2:30 her lines is busy again, leave third message. at 3:15 i call some guy answers the phone and tells me shes in the meeting. I lost it ... i started screamin so loud telling this guy to get her Arse outa that F'in meetin ... he hang up on me after a while. I called back .. he name is Leo.. after 15 mins of me telling Leo to go knock on the dang door of the meetin, and him refusing, I tell him to get a huge billboard and cover her whole desk and tell her If i don't get a call in 30 mins I'm sending both sets of rims back postage due, demanding all my money and calling the BBB . Exactly 30 mins later, while i was reaching for the phone , she called and said she was shipping me a new wheel Yesterday. I told her to leave the trackin number on my answering machine... its not thier

[Addict]

Originally posted by 4jacks
:paranoid:
this is a big long story ... but to make it short
after calling EVERY DAY for the past month ... UPS has denied the claim, thier going to send me a new wheel anyway, becuase "they believe i'm a valuable customer and they wanna do what is right" which means, the Owner Jeff and the ONly gurl that works on claims/returns/trackin are tired of hearing from me.

Two days ago, I called at 1:00 pm the gurls line was busy, so i left a msg to have her call me. Call 1:30 lv 2nd msg . she goes to lunch at 2, at 2:30 her lines is busy again, leave third message. at 3:15 i call some guy answers the phone and tells me shes in the meeting. I lost it ... i started screamin so loud telling this guy to get her Arse outa that F'in meetin ... he hang up on me after a while. I called back .. he name is Leo.. after 15 mins of me telling Leo to go knock on the dang door of the meetin, and him refusing, I tell him to get a huge billboard and cover her whole desk and tell her If i don't get a call in 30 mins I'm sending both sets of rims back postage due, demanding all my money and calling the BBB . Exactly 30 mins later, while i was reaching for the phone , she called and said she was shipping me a new wheel Yesterday. I told her to leave the trackin number on my answering machine... its not thier
Internet sites suck... But then again so do the shops around here.
The ONLY site I have ahad exceptional service from is Cox Imports (http://www.coximports.com) . These guys are great. Now if they would only start carrying EVERYTHING.

[ebpda9]

yeah cox imports was great over the phone today, but i'll see. the only other store that i trust is summitracing and for rims sears. they can get their hands on everything i need

[94_AcCoRd_EX]

Wow, that's horrible service. In the past I have had very good luck with them. In fact, that's where I got my intake from.

[Accord Man]

sorry to hear that..

[slowEJ6]

Originally posted by Civic_Addict
Then I noticed that both headlights had an area that was bubbled up. It looked like someone had melted part of the assembly.
ps- Yeah I know hybrid, I shoulda ordered them from Asylumms....
my headlights had that same bubble problem.....its not really noticeable on mine though so i dont care - plus im swapping for CTR units in the near future. but i told asylumms about it and they said theyd send me a new set BEFORE i had to send out the other ones. but i didnt accept cuz it wasnt necessary. good people over there at asylumms....good people.
sorry to hear that autodynamic sucks for you man....maybe next time my advice will be taken eh? hehe :D

[Addict]

Originally posted by hybrid3do0rcx

my headlights had that same bubble problem.....its not really noticeable on mine though so i dont care - plus im swapping for CTR units in the near future. but i told asylumms about it and they said theyd send me a new set BEFORE i had to send out the other ones. but i didnt accept cuz it wasnt necessary. good people over there at asylumms....good people.
sorry to hear that autodynamic sucks for you man....maybe next time my advice will be taken eh? hehe :D

Yeah yeah...;)

I'm just going to get the JDM lights anyhow. Its pretty $$ but I know Honda makes good quality stuff...


ps - got my Motegis on.....:eek:

[Accord Man]

How do you like th rims onyour car?

;)

[KwikR6]

BOOOOOO AUTODYNAMIC BOOOO I SAYZ:pukey

[Addict]

Originally posted by Accord Man
How do you like th rims onyour car?

;)

Love 'em. With the exception of http://www.hondastyle.com/forums/showthread.php?s=&threadid=4628

[KwikR6]

well that kind of sux....I don't think many people will notice to be honest with you civic addict.

[Addict]

Originally posted by dereks civic
well that kind of sux....I don't think many people will notice to be honest with you civic addict.

Yeah I'm just anal about shit like this..... I'm all paranoid about sciffing them up..... One day I'm going to give myself a full fledged ulcer because of this car...

[KwikR6]

Originally posted by Civic_Addict


Yeah I'm just anal about shit like this..... I'm all paranoid about sciffing them up..... One day I'm going to give myself a full fledged ulcer because of this car...
Hey I completely understand that.:crazy:
I'm all about the ulcer's.
:D