I thinks it total BS.. What they say is so general that it happens to almost everybody..
"possible misunderstandings"
Applies to everyone..
"computer problems"
You know as well as me that most people in North America use a computer.. Kids to Adults.. And it happens quiet often for something to F'up.. That it be major or minor..
"host of other irritations associated with transport "
umm, thats specific..
it can be traffic, a ticket, mechanical problems, a fender bender.. you see where I'm going with this?!