Quote:
Originally posted by 4jacks
this is a big long story ... but to make it short
after calling EVERY DAY for the past month ... UPS has denied the claim, thier going to send me a new wheel anyway, becuase "they believe i'm a valuable customer and they wanna do what is right" which means, the Owner Jeff and the ONly gurl that works on claims/returns/trackin are tired of hearing from me.
Two days ago, I called at 1:00 pm the gurls line was busy, so i left a msg to have her call me. Call 1:30 lv 2nd msg . she goes to lunch at 2, at 2:30 her lines is busy again, leave third message. at 3:15 i call some guy answers the phone and tells me shes in the meeting. I lost it ... i started screamin so loud telling this guy to get her Arse outa that F'in meetin ... he hang up on me after a while. I called back .. he name is Leo.. after 15 mins of me telling Leo to go knock on the dang door of the meetin, and him refusing, I tell him to get a huge billboard and cover her whole desk and tell her If i don't get a call in 30 mins I'm sending both sets of rims back postage due, demanding all my money and calling the BBB . Exactly 30 mins later, while i was reaching for the phone , she called and said she was shipping me a new wheel Yesterday. I told her to leave the trackin number on my answering machine... its not thier
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Internet sites suck... But then again so do the shops around here.
The ONLY site I have ahad exceptional service from is
Cox Imports . These guys are great. Now if they would only start carrying EVERYTHING.