Quote:
Originally posted by Bartkat
I again point out that the writer did not include his order number on correspondence on more that one occassion. That IS necessary in order for the company to know what the complainer is talking about. Things would have/might have gone much smoother if all the info had been provided each time. It would be interesting to hear this and some other stories from the other side of the deal.
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you mentioned "according to his post" in one of your earliest responses....yet I'm not too sure that you actually read it. You also said to "read the first post in this thread very carefully" and I'm not sure that you did either.
He never said immediately that he did/didn't include all of the information...cuz it wasn't necessary. But...when he mentioned the first email that he got back, on the 31 (three days later) that he didn't send all the information....this is what he said:
"I replied back immediately, copying my confirmation email
(which contained my item description, part #, and order #) that I had received on the 12.21.01."
so apparently, he
DID send that information in the beginning, specially if it says so on his Paypal confirmation. Maybe you should read a little better before you jump to conclusions too.
Like was already said (I know cuz I read it
) of course every company will have a few bad experiences, and of course some will be even worse than others. If a company has a thousand great transactions, and then gets sloppy and doesn't try anymore, and then all of a sudden has two hundred bad transactions in a row, are they still a great company to deal with?! He was just tellin us his negative experience so that we can be aware of it as well.
In these times, so many companies (especially on the Internet) offer the same products for the same prices or better, and it is important to know which ones have good and bad records, even if they only have one bad transaction. It's still nice to know, so that we can choose another company that has the same exact item for the same exact price, yet has a better customer service record. I thank you for your example.
-AZNinside