Your right, everyone does have a bad experience every once in a while. But it seems to me like they are just giving him the run around and havent done anything positive to fix the problem. Atleast most companies [decent ones anyway] will attempt to fix their mistakes. If they do it to one person chances are pretty good they will do it to someone else, especially if they get away with it. Not just this company but any company like them. Thats why its good to make other people aware of these types of things, not necessarily to boycotting or whatever, but atleast some acknowledgment that there maybe a chance that stuff like this can and will happen. Not just with ordering online. But going and buying something from a store as well.
We appreciate you sharing your feelings tho..
