[nonovurbizniz]

I don't know man.... I've worked in jobs that envolve dealing with customers and I have to say...

THOSE ARE THE WEAKEST STORIES EVER...

seriously... I mean your tone WAS rude in the first letter...

The second one... THEY SPECIALLY REQUESTED A JACUZZI...

I mean sh!t if you guys don't have them it might be nice to mention before he checks in... poor bastard probobly had some fantasy drummed up about porking his wife in a hot tub... and you guys robbed him of that...

sure who cares about the apple but it's not like he made a big deal of that...

And the 3rd one.... if you guys over charged then did not return my money THEN ON TOP OF IT don't comply with a request that someone agreed with... that's just a bunch of crap...

I don't know if I'm mis-interpreting this whole thing of if YOU are the only one feeling self important...

I good friend of the my family's was a hotel manager in Boston and BELIEVE ME his tone was NOTHING EVEN CLOSE TO yours... he was ALWAYS NOTHING BUT ACCOMODATING even when requests were SERIOUSLY out of whack.

None of those stories leave me with an impression of a "bad guest/costomer" however they ALL leave me with an impression of a poorly run hotel.

Just my opinion...