well i have seen this happen, it's not the knob itself but usually a short throw. you could never prove it but what ends up happening is your hands get quicker your feet don't and you end up tearing up the cones on synchros. you could never prove it in court though so most dealers ignore it and if it comes back a second time you are SOL. that is one of the weirdest excuses to boot a car i have ever heard.
of course then again i booted a CRV with a complaint of poor braking cause he had aftermarket 16" wheels that weighed a good 25 lbs a wheel not including the tires. high quality American Racing wheels
