You were lucky to get through at all. Here in Oklahoma, they have this circle line....you get an answering system & you keep pushing buttons (press 1 for this, 2 for this 3 for this...) & it just takes you in big circles.
NO way to talk to a live person. You have to know that you have to call all these other Government offices to get around that service line.
The ordinary person would never figure it out.
